Terms of Service

These Terms of Service (“Terms”) govern your use of the voyhound.com website (the “Site”) and the services offered by Voyhound (“we,” “us,” or the “House”). By accessing the Site or engaging us for services, you agree to these Terms.

1. The Services

Voyhound provides boutique international pet relocation concierge services to individuals and corporate clients. Services range from documentation support to end-to-end intercontinental relocation, scoped per the tier engaged. The specific deliverables, timeline, and price for any engagement are confirmed by a written quote issued by the House.

2. Engagement and Quotes

Pricing on the Site is presented in ranges. A binding price for your specific case is established only through a written quote following a founder intake. No engagement exists until you accept a quote in writing and pay the agreed deposit.

3. Payments

Payments are processed through Stripe. A deposit is collected at engagement. The balance is collected at a delivery milestone specified in your quote. Pricing is in U.S. dollars unless otherwise stated. Stripe's terms apply to all payment processing. Voyhound does not store full credit card numbers.

4. Your Responsibilities

You are responsible for providing accurate information about your dog and your route, for ensuring your dog meets the medical and vaccination requirements of the destination country, and for granting Voyhound any access or authorizations required to act on your behalf (e.g., signed vet release forms, customs power of attorney).

You acknowledge that international pet relocation depends on regulatory authorities, airlines, and veterinarians outside our control. Voyhound warrants the quality of its own work and the diligence of its coordination. We do not and cannot warrant outcomes that depend on third parties acting within their disclosed policies.

5. Cancellation and Refunds

Cancellation and refund terms are detailed in our Refund Policy, which is incorporated into these Terms by reference.

6. Limitation of Liability

To the maximum extent permitted by law, Voyhound's aggregate liability under any engagement is limited to the fees you paid for that engagement. We are not liable for indirect, incidental, or consequential damages, including but not limited to lost income, emotional distress, or third-party claims arising from carrier, veterinary, or customs actions outside our reasonable control.

7. Intellectual Property

The Voyhound name, wordmark, design system, photography, and written content are the property of the House. You may not reproduce, modify, or distribute Site content without our written permission.

8. Privacy

Your personal data is handled per our Privacy Policy, incorporated into these Terms by reference.

9. Governing Law and Disputes

These Terms are governed by the laws of the State of [Founder's state of legal entity], United States, without regard to conflict-of-law principles. Any dispute will first be addressed through good-faith direct discussion. If unresolved, the dispute will be settled by binding arbitration administered by JAMS in [city, state], on an individual (non-class) basis.

10. Changes to These Terms

We may revise these Terms from time to time. The current version is always posted at this URL with an updated effective date. Material changes affecting active engagements will be communicated to you directly.

11. Contact

Questions about these Terms can be sent to hello@voyhound.com.