Five tiers.
One standard.

Documentation Concierge

We handle the paperwork. You handle your dog. The fastest entry into our process for owners who can manage the logistics but cannot afford a regulatory mistake.

• Route-specific document checklist (USDA, EU TRACES, JAQS, etc.)
• Health certificate timing strategy and vet liaison
• Microchip and titer test verification
• Customs and import permit application support
• 48-hour response time on regulatory questions

Best for: Experienced owners moving a healthy adult dog on a non-restricted route.

Route & Logistics Package

Documentation plus carrier strategy, booking, and ground transport. We design the entire journey, you approve each leg.

• Everything in Documentation Concierge
• Carrier selection and booking (cabin, cargo, or charter)
• Crate sourcing and IATA fitting consultation
• Origin and destination ground transport arrangement
• Day-of-travel coordination with all parties

Best for: Owners moving a dog whose breed, size, or temperament requires careful carrier and route engineering.

Full Concierge — Regional

End-to-end relocation across Asia-Pacific. We manage every step, every contingency, every conversation.

• Everything in Route & Logistics Package
• Dedicated case manager from intake to delivery
• Pre-flight vet appointments and travel-day handling
• Real-time tracking and updates throughout transit
• Quarantine facility coordination (where applicable)
• Post-arrival settling-in support for 7 days

Best for: Owners moving within or out of Asia-Pacific who want their entire workload on us.

Full Concierge — Intercontinental

For relocations that cross multiple regulatory regimes. The same end-to-end service, scaled for complexity.

• Everything in Full Concierge — Regional
• Multi-country regulatory orchestration
• Layover quarantine and connection management
• Multiple vet appointments across legs (origin, transit, destination)
• Specialty handling for restricted breeds, seniors, or medical cases
• Coordinated arrival with destination vet, sitter, or boarding

Best for: Owners moving long-distance, across continents, or with a dog requiring specialty care.

Corporate / HR Account

For relocation management companies and HR teams placing employees across borders. White-glove service, consolidated billing, employee-facing handling.

• Everything in Full Concierge — Intercontinental
• Single point of contact for HR or RMC
• Employee-facing communication and reassurance
• Net-30 invoicing or pre-funded retainer
• Quarterly reporting on case volumes and outcomes
• White-label collateral available on request

Best for: Cartus, Crown, Santa Fe, and in-house mobility teams placing executives with dogs.